Shipping policy

At Stone Bridge Goods, orders are processed quickly so we can prepare and ship your items as soon as possible. Please review your order carefully before completing your purchase.

All Sales Are Final

All sales are final. We do not accept returns or exchanges for buyer’s remorse, sizing preference, change of mind, accidental orders, or items that were delivered correctly and match the product description.

In most cases, items do not need to be returned to us. If there is an issue with your order, please contact us and we will review the situation.

Cancellations

Orders may be canceled within 1 hour of purchase, as long as the order has not already entered processing, preparation, fulfillment, or shipment.

After this window, cancellations may no longer be possible because the order may already be in progress with our fulfillment team or supplier.

To request a cancellation, email stonebridgesupport@gmail.com as soon as possible with your order number.

Damaged, Defective, Wrong, or Missing Items

We will help resolve orders that arrive damaged, defective, incorrect, or missing parts.

To qualify for a replacement or refund review, please email stonebridgesupport@gmail.com within 48 hours of delivery with:

  • Your order number

  • Clear photos or video showing the issue

  • A photo of the shipping label, if available

  • A brief explanation of the problem

Once reviewed and approved, we may offer a replacement at no additional cost, a refund, or another resolution depending on the situation.

No Returns Required Unless Requested

Please do not send any item back to the address on your package. That may be a shipping facility, warehouse, or supplier address and may not be our return address.

If we need an item returned, we will provide return instructions by email.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address at checkout.

We are not responsible for packages that are delayed, lost, returned, or disposed of because of:

  • Incorrect shipping addresses

  • Missing apartment, unit, or suite numbers

  • Recipients who have moved

  • Refused deliveries

  • Failure to pick up a package from the carrier

  • Recipients who cannot be contacted by the carrier

Lost Packages

If your package appears to be lost in transit, contact us at stonebridgesupport@gmail.com.

We may offer a replacement once the carrier status confirms the package is lost or after a reasonable investigation period has passed.

Contact Us

For questions about your order, cancellation, refund, or replacement, contact us at:

stonebridgesupport@gmail.com